Getting Started with Services
Congratulations, you’ve taken the first step in getting quality services for your family! But what happens now?
Looking for information about insurance and billing? Click here.
Frequently Asked Questions About Getting Started with Services at GBS
Starting ABA therapy can feel like a big process, especially when paperwork, insurance, and scheduling are all happening at once. This FAQ walks you through each step at Graham Behavior Services so you know what to expect from your first inquiry through the start of therapy.
What happens after I contact Graham Behavior Services?
Your first step is an initial inquiry with our team, usually by phone, so we can learn more about your child or family’s needs and help determine whether our services may be a good fit.
Does GBS check my insurance benefits for me?
Yes. After your initial inquiry, we contact your insurance carrier to confirm whether the service you are seeking is covered and to review your in-network and out-of-network benefits.
What will I receive about billing and insurance costs?
We will send billing forms for you to complete and review your out-of-network benefits, estimated costs, and possible reimbursement so you have a clearer picture of what to expect before services begin.
What is the scheduling form for?
The scheduling form helps us understand your family’s availability. Once we receive it, our staffing team begins identifying therapists who may be a good fit for your needs.
What paperwork do I need to complete?
You will receive an intake packet, release forms, and other paperwork needed to move forward. During this step, GBS also reviews any financial details or questions you may have.
Will I meet with someone before therapy starts?
Yes. Once your team has been identified, one of our directors will meet with you by video chat to review paperwork, discuss the therapy process, and answer your questions.
How does GBS choose my therapy team?
After we receive your scheduling information, our staffing team begins building a team based on your family’s needs, availability, and overall fit. This step can take some time as we work to make the best possible match.
When does insurance authorization happen?
After your paperwork is complete, we request authorization from your insurance company. This process can take up to two weeks.
What happens during the initial assessment?
Once authorization is received, your provider begins the assessment process. Over the following weeks, the BCBA completes the assessment, creates a treatment plan, and reviews it with you before submitting it to insurance for approval.
What is treatment authorization?
Treatment authorization is the insurance approval that allows direct services to begin. This process can often take about two weeks, and ABA authorizations are usually granted for six months with reassessments at the end of each term
What happens when therapy starts?
Your therapist will begin by building rapport with your child so therapy feels comfortable and positive. Over time, treatment follows the approved plan, with BCBA supervision during roughly 20% of sessions.
